Friday, February 25, 2011

Social Media For Brands: What Not To Do #1

Someone on twitter had recently asked me to blog my experiences as 'Dos and Don'ts for brands in the social media space'.

Well, here's a start:

Although this is something that applies to everyone on twitter, it holds greater significance for brands:

#1 Don't tweet without thinking it through: What you tweet can be damaging and irreversible. As a brand, you need to be doubly-sure of the message you're trying to convey. Especially considering the permanent nature of tweets. If you send out something without thinking about the meaning it can convey, and realize later, it would be too late to delete that tweet. For by then, it would have been read by your followers, replied to and even retweeted. 

Case in point: My own retweet of Vodafone's tweet when they responded to my complaint about network issues...



Have you had any similar experiences with brands on twitter?

4 comments:

  1. haha, that is so *on-your-face*!

    ReplyDelete
  2. Airtel - we have both landlines & mobiles for the office on Airtel - they were both down and Airtel kept on harping to give alternative number

    ReplyDelete
  3. You have hit the nail! I was once a desperate homemaker not confident enough to stand up to the world. I am a good one though. I can sew, knit, cook, and take tuitions (for my children). But making money out of…I have never dreamt of. One day I came across buy doodle online,freelance research jobs and that changed my life. I am now selling my teaching skills by recording syllabus for fifth to eighth graders, and people have bought my video. I still cannot believe it. Want to make money like me? Check out www.zopthemes.com too. You can earn for whatever you can do. The sky is the limit.

    ReplyDelete